Frequently Asked Questions


Will the court approve of my participation in this program?
NASP education programs are recognized by more than 4,000 criminal and juvenile justice professionals in over 2,000 jurisdictions nationwide. If you haven’t been directly referred to this program and you are unsure if your court will give you credit for completing this course, NASP would be happy to speak to the judge or referral officer on your behalf. Simply call us at 1-800-848-9595 to provide us with their contact information.

Will I receive proof of completion at the end of the program?
Yes. You will receive proof of completion upon your satisfactory completion of the program.

Will the court be notified of my successful completion of the program?
Yes, if you provide NASP with the court’s information (or Court Number/Code) at enrollment, a Completion Report will be mailed and/or emailed to the court.

How long will it take me to complete the course?
The NASP programs are easy to use and can be done in the privacy of your home. The program should take you approximately 3-4 hours to complete.

Is my personal information confidential?
NASP is a confidential help organization. Participation in any of the NASP programs is held STRICTLY CONFIDENTIAL. No information will be released about your participation in any NASP program without your permission, except to a court or jurisdiction which specifically referred you to complete a NASP program or upon your request.

Does NASP provide additional support services, if needed, once I complete a program?
Yes. NASP provides lifetime support to help people stay on track once their program is completed. Call 1-800-848-9595 to learn more or visit the Self-Help and Support section of our website.

What if I have a question or concern that is not listed here?
Call us toll-free at 800-848-9595 between 9am-5pm EST or you may email us at


What is the tuition fee to enroll in the program?
The tuition fee varies depending on which court referred you to the program. For those ordered by a court, agency, diversion program, police department or other person in authority to complete a NASP shoplifting program, you will be given your exact tuition fee amount when you enter your Court Number/Code and before submitting any payment. If you were not given a Court Number/Code from a referring court, the tuition fee is $75.

How can I make a payment to enroll?
You may enroll online using a credit card, debit card or pre-paid card. To make a payment by phone, call 1-800-848-9595. (There is no additional fee to order by phone.)

What if I cannot pay the full tuition fee right now?
If you are having difficulty paying the entire tuition fee at once, please contact a NASP student support manager at 1-800-848-9595 for assistance.

My credit or debit card was declined. What should I do?
Call our office toll-free at 1-800-848-9595. Ask for Patty and she will help to get you enrolled.


What kind of computer do I need for the online program?
A PC or a Mac desktop or laptop computer with high-speed internet is required to complete the online program.

Do I need speakers or headphones?
Yes. You will be required to listen to the audio during the program.

Do I need a printer?
No. While using a printer during your program is encouraged, it is not required to successfully complete the program.

Who do I call if I am having technical difficulties with my online program?
For Technical Support call toll-free: 1-844-773-3473 (Monday – Friday 7:00am – 9:00 pm EST.) You may also call NASP at 1-800-848-9595.

What happens if I forget my online Participant ID and Password?
If you forget your Password call NASP student support at 1-800-848-9595 (Monday-Friday 9:00am-5:00pm EST)

Do I have to complete the program in one sitting?
No, you can take a break and log-out at the end of any module and your work will be saved.

Can I begin the online program on one computer and then switch to another?
Yes, as long as the computer has a high speed internet connection and speakers. Just log-in using your Participant ID and Password.